FAQ
1. What does ECOF stand for?
ECOF stands for Extremely Comfortable Organic Fabric, reflecting our commitment to creating clothing that is both comfortable and sustainable.
2. What materials do you use?
We use 100% organic cotton and other eco-friendly materials that are gentle on skin and the environment.
3. How do I care for my ECOF clothing?
Please refer to the care label on your garment for specific instructions. Generally, we recommend machine washing in cold water and line drying.
4. What sizes do you offer?
We offer a range of sizes from XS to 3XL. Please refer to our size chart for measurements.
5. Can I return or exchange an item?
Yes, you can return or exchange an item within 30 days of purchase. Please see our return and exchange policy for details.
6. How long does shipping take?
Shipping times vary depending on location. Typically, orders are delivered within 3-7 business days.
7. Do you offer international shipping?
Yes, we ship worldwide. Please note that international shipping rates and delivery times may vary.
8. How do I track my order?
You will receive tracking information via email once your order has shipped. You can use this to track the status of your order.
9. Is my personal and payment information secure?
Yes, our website uses SSL encryption to ensure your personal and payment information is secure.
10. How do I contact customer service?
You can contact us through our website's contact form, email, or phone. We're happy to assist you with any questions or concerns.
11. What is your sustainability policy?
We're committed to reducing our environmental impact through sustainable materials, production methods, and supply chain practices. Learn more about our sustainability efforts on our website.
12. Can I cancel or change my order?
Please contact us as soon as possible if you need to cancel or make changes to your order. We'll do our best to accommodate your request.